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TECHNICAL QUESTIONS

Question:

Login Problem?

(Last edited: Monday, 30 December 2013, 1:46 PM)
Answer:

If you have not been online for a few weeks or longer and could not log in to your existing account, please read the following:

We have upgraded the forum and course system recently. Now everything works very well again, even with several improvements, and faster than before
Unfortunately password handling has changed and could not be migrated.

This means that you will need to reset your password. You can use the "Forgot my password" link on the login page. That will immediately send an email to your registered address with a link that allows you to set a new password (feel free to use the old one again).


Question:

New Account

(Last edited: Friday, 28 December 2012, 1:04 AM)
Answer:

If you encounter problems in creating your account the following should help you:

1. Do you use Internet Explorer? There are often difficulties with Internet Explorer. Please try another browser like Firefox or Chrome. Both of these work fine with our site and they are safe browsers.

2. Please check whether you have cookies enabled for www.boel-mystery-school.org.
If you haven't, please activate cookies now. (If you do not know how to do this, please search the internet for instructions or tutorials.)

3. Please go to "Create new account" by using this link:
http://www.boel-mystery-school.org/courses/login/signup.php
and fill in the form.

Username: Please use only low case letters (i.e. abc...z)  for your user name, and chose one word only.

Captcha: Can you see the "captcha"? If you cannot, please activate JavaScript in your browser and try again.

Do you get an error message "Incorrect sesskey submitted, form not accepted“?
If so, please try again and please avoid surfing any other of our websites during the registration process, for this will create a new session key and cause the above mentioned error.

If you have done everything right and it still does not work, please check the requirements for your username (used for login only) and your password:

4. Requirements for login name and password:

Username: Please use only low case letters (i.e. abc...z)  for your user name, and chose one word only.

Password: The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s) 

5. If you filled in each required field including the captcha and have clicked "Create new account", and you are re-directed to the same page, please check the following:

  • Did you get the "captcha" right? (If there is a new one this means you got it wrong)
  • Have you marked the box for the site policy agreement?
  • Please check whether the system has given you a notice on which of the fields is still missing or whether your password was not secure enough.

Question:

Upload or change an avatar / profile picture

(Last edited: Thursday, 12 April 2012, 4:44 PM)
Answer:

How to upload or change an avatar / profile picture

1.  Image Properties
An avatar image must have the file format .gif, .jpg or .png, it should also be square, because if it is not it will be made so automatically by the software. The image does not need to be especially large, because the system will minimize it to 100x100 pixels. The maximum file size you can use is 20 MB. (Usually you should get along with a maximum of a few hundred kb)

2. Storage Location
When you have found an image that is appropriate save it to your computer in a directory where you will be able to retrieve it easily.

3. Upload your image
To upload your avatar image have a look at the navigation bar on the left side of the screen. Scroll down until you can see  the word “Settings”. Beneath this you can see „my profile settings“ and when you click this you will see the link “edit profile“. After you have clicked this you will be able to see all your profile settings in detail.

Please find the section "user picture" which is a bit further down. Click the button "Choose file”. This will open a small new window in which you can select your avatar image that you have saved to your harddrive before.

On the left of this small new window there are several options. Please choose “Upload a file" and then select your chosen image on the right side of the window by using the option “browse”. Browse your harddrive and select the image file and then click on "Upload this file".

4. Save and update profile
After you have succeeded in chosing your image file as your new avatar picture, scroll down in your profile, and click the "update profile" button. Only if you do this the changes will take effect.
However please be careful, if you have not yet filled out all fields that have a red asterisk  * then the image will not upload! (Likewise, any other changes will not be accepted either if you have forgotten a "red asterisk field").

5. Change or replace an avatar image
If you have uploaded your avatar and found afterwards that it was the wrong image, or that you want to replace it for any other reason, then do the same steps as above. However, in this case it is quite probable that this second change will need several minutes or maybe even a quarter or half hour in order to take effect after. (But this happens only if you upload an avatar image more than once in succession.)
If you upload an image initially, it is usually displayed immediately. If you delete your picture and upload a new one it will usually also display immediately. if not please do not despair ;-) please be patient and wait a bit for the changes to take effect.

Frequently asked questions:

Question 1: I  updated my profile, but the changes do not show. Why is that?

Answer: Please read  paragraph 4 of this entry.

Question 2: I wanted to change my initial avatar but it is always the old version that is displayed. I can delete it and it shows immediately, but I cannot change it. Why is that?

Answer: Please read paragraph 5 of this entry.



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